Connecting and disconnecting

Most customers use a builder or developer when building a home or business and normally this person will fill-out the required paperwork on your behalf.

If you are managing the project yourself, here is an overview of what you need to do:

• Apply as soon as possible. Depending on the complexity of the work required, it can take up to four weeks to provide you with a quote. We may also need to order additional materials to carry out the work required which may have a long lead time.
• To apply, contact us on 1800 267 926 if you are a residential customer, or 1800 737 036 if you are a business customer and request a Customer Reference Number. You will need to quote this number on all correspondence with us. Let us know if you have an existing account with us when you do this, so we can link the two together.
• Complete and return the Connection Application form so we can provide an estimate and/or formal quote.
• You will need to pay the invoice in full before work commences.

More information