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I rely on life support equipment – what should I do?

You should apply to register with us as life support customer. In doing so, you will receive priority restoration in the event of an unplanned power interruption and will receive additional notice of any planned interruption to ensure you are able to put alternative arrangements in place.

Many life support customers use a generator as a back-up power supply. If you choose to do this, please make sure you use this safely. Our fact sheet has information that will help you. 

Let us know if you need any further assistance.

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Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

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