Notification of Planned Power Interruption

If for any reason, Horizon Power fails to provide you with three days notification of a planned power interruption, you may be eligible to claim a $20 payment.

Eligibility criteria

Applicant details

Property details

Claim information

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Please read the following eligibility criteria

The payment is available to electricity account holders in Western Australia that consume less than 50 MWh* of electricity per year (this equates to electricity bills less than $8,000 per year).

You can check your average daily consumption in “units” by looking at the front of your electricity bill - 50 MWh is approximately 137 units of consumption per day over the year. The under-50 MWh threshold includes most houses and small businesses.

To continue with your application, please read and confirm that you meet each of the following eligibility criteria:

Horizon Power did not provide me with at least three days’ notice when planned work is due to be carried out. (This notice may be via letter, notification card, telephone call, newspaper or radio advertising)

The interruption was not caused by or attributable to me or equipment under my control

The interruption is not a result of an emergency action taken by an authority such as the police or fire services

I did not request the interruption to occur

I have not previously been paid for the same interruption at the same address