Skip to main content


How is the estimated current spend and estimated projected spend in the app calculated?

The estimated current spend is based on how many units of electricity you have used so far in the current billing period. The current spend is calculated based on your tariff and fixed supply charge, including GST. This calculation excludes renewables, rebates, concessions, payments or outstanding debts.

The predicted spend is an estimate only, and will become increasingly accurate as the end of the billing period approaches. The figure shown can vary due to factors such as actual usage and the proportion of the bill that is based on a fixed vs variable charge e.g. smaller bills will have a bigger proportional fixed charge.

Please note:

  • REBS, rebates, concessions, payments and outstanding debts are not included in the current and projected spend calculations. These variables will be adjusted for, and itemised on your bill at the end of the billing period.
  • All amounts shown in the app are inclusive of GST.

Let us know if you need any further assistance.

Fill in the form below or view our contact details to get in touch.

* Indicates a mandatory field.

Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

View all contact details