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Connecting and disconnecting

My meter box is locked. Who holds the key to the meter box?

Your landlord, property manager and/or or strata body will hold the key to your meter box.

Horizon Power does not hold keys to a customer’s meter boxes. It is the landlords’ responsibility to ensure that tenants have access to their meters. If you are disconnected for non-payment, or have recently moved into a property, you will need to have access to the meter (if locked in a meter box) to press button 2 on the new advanced meter to reconnect the power.

It is a requirement under standard retail and distribution contracts and also under the Electricity Act (1994) for the landlord and/or property manager to provide safe and convenient access to your meter at all reasonable times.

Horizon Power does not provide a locksmith service should a customer not be able to reconnect their power due to meter access issues. Horizon Power will not be attending fault calls caused by landlords not giving keys to tenants. We will be advising customers to speak to their property managers.

Let us know if you need any further assistance.

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Get in touch

Residential Account Enquiries:
1800 267 926
(8 am - 5 pm weekdays)

Business Account Enquiries:
1800 737 036
(8 am - 5 pm weekdays)

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